Netcare ikhangela i Receptionist, eMonti, eMpuma Koloni.
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Netcare ikhangela i Receptionist, eMonti, eMpuma Koloni.
PURPOSE
The Team Leader – Receptionist has an overall responsibility to provide a professional service to all customers in line with the Netcare strategic themes.
The Incumbent is further responsible for answering phones, patient scheduling and registration, charge entries, work queues, payment posting, batch balancing and cash reconciliation and balancing.
The incumbent also acts in a supervisory function to other reception employees.
REQUIREMENTS
Grade 12 or equivalent NQF 4 certificate.
Higher certificate in Business Management NQF level 5 (Essential).
2 years’ experience in frontline reception in a clinic/hospital environment.
SAP experience.ME + experience.
SKILLS & COMPETENCIES
Knowledge of medical aids.
Computer literacy.
RESPONSIBILITIES EFFECTIVE COMMUNICATIONS :
Ensure effective Communication (telephonic, emails etc.).
Conduct daily testing of extensions and faults to be recorded and reported to the responsible HOD.
Ensure night service is switched off prior to clinic opening.
Determine the availability of practitioners and clinic staff and inform reception staff.
Ensure that the correct answering message is recorded to reflect the clinics current.
EFFECTIVE PATIENT SCHEDULING :
Attend to all On-Line-Appointment requests.
Maintain the practitioner’s duty roster on the On-Line-Appointment website.
Ensure availability of practitioners is correctly indicated on ME+ system.
Ensure that the practitioner availability board is correctly maintained and is visible to the patients.
Ensure that the practitioner availability and detail is correctly maintained on Real time Online booking system.
Ensure that all electronic booking requests is acknowledged and replied to.
AUDITING :
Conduct auditing of new files – all new files must be checked for compliance as per the standard operating procedure within 48 hours from opening.
Old files need to be maintained / replaced on an ad hoc basis.
Ensuring files with a 2 year non activity period are archived on a regular basis.
Ensure filing cabinets are operational and report faults to the responsible manager.
GENERAL TASKS :
Ensure reception and waiting areas are clean and neat at all times.
Ensure that all electronic media (TV, radio) is operational.
Ensure chairs are neatly arranged.Ensure compliance as per the Standard Operating Procedure.
HANDLING OF EMERGENCIES :
Refer patients to nursing station immediately.
Assist in transporting the patient to the nursing station if necessary.
Ensure that the patient is handed over to a nurse or practitioner.
Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures.
CUSTOMER SATISFACTION :
Ensure a customer friendly environment.Ensure a professional environment at all times.
Ensure compliance with company’s customer care values.
Ensure effective and formal communication.
Monitor patient waiting time and keep patient informed.
Notify booked patients of doctors’ cancellations.
Manage the patient flow at reception and pay point.
Alert Nursing station of any potential or visible high-risk patients.
Attend to and assist in resolving any patient complaints.
ADDITIONAL INFORMATION
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to pcdrecruitment@netcare.co.za
While you apply for this position, please note that MZANSI EKHAYA is not accountable for any errors and enquiries. For further assistance, please contact the employers using the information provided on this article or search the company website/contacts.
Closing date yi 9 ka November 2023
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