Fly Safair ikhangela i CUSTOMER SERVICE AGENT (ELS), eMonti, eMpuma Kapa.

#EkhayaIspan 💯

Fly Safair ikhangela i CUSTOMER SERVICE AGENT (ELS), eMonti, eMpuma Kapa.

FULL JOB DESCRIPTION

Assist passengers with ticket sales, bookings, and flight changes, including explaining rules, terms and conditions, regulations, and procedures as and when required.

Assist customers when there are flight disruptions and/or cancellations.

Handle and safeguard confidential information.

Address any complaints in a professional and timeous manner.

Escalate any problematic issues to the Supervisor on duty.

Provide professional customer service at all times.

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QUALIFICATIONS & REQUIREMENTS

Grade 12 or equivalent.

Airport and ticket sales experience.

Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required.

Good knowledge and understanding of computers and Microsoft Office (Word, Excel, and Outlook).

Excellent understanding of delivering great customer service.

Excellent written and verbal command of the English language, including proper phone etiquette.

Conflict esolution Skills.

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PERSONAL ATTRIBUTES

Punctual.

High degree of patience and assertiveness.

Trustworthy, professional, and reliable, including dealing with confidential information.

Immaculate timekeeping.

The ability to work well under pressure.

Practice good time management.

Customer-focused and service-oriented.

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APPLICATION GUIDELINE

Email applications will not be accepted.

Preference will be given to members of under-represented designated groups.

Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

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FLYSAFAIR RESERVES THE RIGHT:

Not to proceed with this vacancy.

To appoint the selected candidates based on its operational requirement.

CLOSING DATE: 18 March 2025

Apply Here/Faka Isicelo Apha 👇