Standard Bank ikhangela i Officer, Customer Liaison (Level 2), eNgcobo, eMpuma Kapa.

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Standard Bank ikhangela i Officer, Customer Liaison (Level 2), eNgcobo, eMpuma Kapa.

JOB OVERVIEW

Business Segment: Personal & Private Banking

Location: ZA, Eastern Cape, Ngcobo, High Street

Job Type: Full-time

Job Ref ID: 80403148A-0001

Date Posted: 02/02/2025

JOB DESCRIPTION

To provide a proficient reception function and create a positive introduction for the customer by putting them at ease, identifying their specific requirements and direct customers to the appropriate department. To identify customer’s digital banking requirements and to efficiently and cost-effectively fulfill these, while managing the risks associated with migrating new and existing customers to alternative self-servicing and/or digital channels.

QUALIFICATIONS 

Minimum Qualification: 

NQF Level 5

Experience Required:

Client Coverage

Personal and Private Banking

1-2 years Customer Service Experience

ADDITIONAL INFORMATION

Behavioural Competencies:

Convincing People

Examining Information

Exploring Possibilities

Following Procedures

Generating Ideas

Technical Competencies:

Banking Process & Procedures

Client Servicing

Compliance

Cross and Up-Selling

Customer Understanding & Product Knowledge (Consumer Banking)

Closing Date Akuchazwanga (N/A)

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