Local retailer is looking for a Customer Service Agent, eMonti, eMpuma Koloni.

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Local retailer is looking for a Customer Service Agent, eMonti, eMpuma Koloni.

JOB DESCRIPTION 

We are looking for a skilled and passionate Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing excellent customer service to our clients through various channels, including in-store, online, and social media. You will assist with laybye/deposit applications, TV license applications, customer invoicing, and after-sales service.

RESPONSIBILITIES:

Assist customers with in-store and online queries related to our products and services

Respond to customer inquiries and complaints via social media channels

Process laybye/deposit applications and TV license applications for customers

Assist with customer invoicing and after-sales service

Ensure that customers are satisfied with our products and services

Ensure a positive customer experience by being friendly, approachable, and attentive

Maintain accurate records of all customer interactions and transactions

Identify and escalate any issues or concerns that require further attention

Keep up to date with the latest product and service offerings and company policies

Collaborate with other departments to ensure seamless customer experience

REQUIREMENTS 

High school matric or equivalent

Excellent verbal and written communication skills

Ability to work well under pressure in a fast-paced environment

Strong problem-solving skills and ability to think on your feet

Ability to multitask and manage multiple priorities simultaneously

Basic computer skills and experience using social media platforms

Previous customer service experience is preferred

Ability to work flexible hours including weekends and holidays

BENEFITS 

Provident Fund

Medical Insurance

Closing Date Akuchazwanga 

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