#EkhayaIspan 💯

FNB ikhangela i Branch Advisor FAIS, eQonce, eMpuma Koloni.

JOB DESCRIPTION

To provide customers speedy, accurate and efficient processing of their financial transactions  and ensure a memorable customer experience and contribute to the brand of FNB

Demonstrate cost consciousness and awareness of personal contribution to costs and productivity I
Identify and escalates potential risks that may lead to increased costs

Prevent wastage and identify process improvements to contain and reduce costs
Adhere to Organisational values and service standards and interact with and communicate with customers accordingly

Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
Meet set turnaround times while ensuring own availability, reliability and accuracy

Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability

Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
Establish relationships with relevant individuals and departments to deliver on work expectations
Adhere to relevant service level agreements to build trust in the relationship

Execute own work in accordance with the organisational values and code of ethics
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution

Identify and escalate risk as normal part of work
Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards

Work with enhanced processes and procedures to maintain operational efficiencies
Deliver work in an accurate manner to ensure consistent results

Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality

Adhere to quality standards, turnaround times and Company policies and procedures
Complete relevant administration, reporting and updating of information accurately and on time
Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps

Create own personal development plan and review plan with team leader or manager
Understand which competencies and skills are required to be mastered to ensure personal development and performance
Keep abreast of learning opportunities, changing products and trends

JOB DETAILS
APPLICATION CLOSING DATE : 05/02/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

ADDITIONAL NOTES

While you apply for this position, please note that MZANSI EKHAYA is not accountable for any errors and enquiries. For further assistance, please contact the employers using the information provided on this article or search the company website/contacts.

JOB REQUISITION ID : R647F
Apply/Faka Isicelo Apha 👇