Evolution Group ikhangela i Collections Consultant, eMonti, eMpuma Koloni.
#EkhayaIspan 💯
Evolution Group ikhangela i Collections Consultant, eMonti, eMpuma Koloni.
RESPONSIBILITIES:
Contact customers via phone to collect overdue payments Work with customers to negotiate payment plans and resolve payment issues Use communication skills to build rapport with customers and encourage payment Document all communication with customers in a clear and concise manner Meet daily, weekly, and monthly collection targets to earn commission Work independently
JOB DESCRIPTION
Responsibilities:
Contact customers via phone to collect overdue payments
Work with customers to negotiate payment plans and resolve payment issues
Use communication skills to build rapport with customers and encourage payment
Document all communication with customers in a clear and concise manner
Meet daily, weekly, and monthly collection targets to earn commission
Work independently, while staying in touch with team leader or manager
Follow up on payment promises and commitments made by customers
Escalate difficult collection cases to the appropriate team leader or manager
Maintain compliance with all collection laws and regulations
JOB REQUIREMENTS
Grade 12
Tertiary qualification would be advantageous
At least 1 year of experience in collections or customer service would be advantageous
Excellent communication and negotiation skills
Ability to work independently and meet collection targets
Strong attention to detail and organization skills
Ability to handle difficult customers and situations with tact and professionalism
Knowledge of collection laws and regulations is an asset
Computer literacy essential
A reliable internet connection and a quiet workspace
Working Conditions: The Work from Home Call Centre Collection Agent will work remotely and will be responsible for providing their own workspace. This is a commission-based role. The job may require sitting for long periods and using a headset or phone.
Closing Date Akuchazwanga (N/A)
Apply Here/Faka Isicelo Apha 👇
