Eskom ikhangela i Service Representatives Customer Service Area, in various places, eMpuma Koloni
#EkhayaIspan 💯
Eskom ikhangela i Service Representatives Customer Service Area, in various places, eMpuma Koloni
DESCRIPTION
Area of Speacialization : To provide and support efficient personalised generic and interface customer services to Eskom’s residential customers in a defined geographical area.
Department : Retail Operations
Business Unit : Cape Coastal Cluster
Location : South Africa (Eastern Cape)
Reference Number : AS004 Nov2024
Closing Date : 27/11/2024
MINIMUM REQUIREMENTS
Qualification(s):
• Grade 12/NCV4/NSC3/N3 and languages/Diploma/Certificate Low-voltage official at NQF4 with 120 credits
RELATED MINIMUM EXPERIENCE:
• Basic understanding of electricity.
• Years: 2
SKILLS AND COMPETENCIES
Leadership
• Team Player
• Motivating teams
• Coaching
• Mentoring
• Developing
Behavioral
• Integrity
• Honesty
• Trustworthiness
• Professionalism
Knowledge
• Thorough understanding of customer service and marketing theory
• Understanding business processes
• Understanding Eskom business
Skills
• Relationship building
• Functional and technical
• Problem solving
• Analytical
• Negotiation
• Communication
KEY RESPONSIBILITIES
• Build customer relationships.
• Maintain customer data.
• Execute generic service activities.
• Execute vending and prepaid activities.
• Facilitate and enable quotation and connection activities.
• Facilitate and enable conventional measurement and metering tasks.
** FOR ASSISTANCE WITH THIS ADVERT, PLEASE EMAIL recruitmentdx@eskom.co.za
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