Doves Funeral Services ikhangela iCustomer Service Representative eQonce, eMpuma Koloni.

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Doves Funeral Services ikhangela iCustomer Service Representative eQonce, eMpuma Koloni.

DESCRIPTION

We currently have a vacancy for a: Customer Service Representative based at, Doves , King William’s Town, Eastern Cape.Starting Salary: Market related

KEY PERFORMANCE AREAS :RECEPTIONIST DUTIES

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook.

Maintains telecommunication system by following manufacturer’s instructions for office phone and console operation. Request Money for the Hub /Parking Doctors fees, consulate fees etc, compile Fno: of the HUB’s to balance Cash requests. Maintains safe and clean reception area by complying with procedures, rules, and regulations.Ensure that branches provide excellent funeral services by managing branch complaints and complements report.

FUNERAL ADMINISTRATION

Receive First Call telephonically and transfer it to the Administration Controller.Assist walk-in clients that requests a removal to complete an information sheet and refer the client to the Administration Controller

Book funeral venues as requested by the Funeral Arranging OfficerBook the Minister as requested by the Funeral arranging OfficerLog onto the Doves. Net system to check stock availability, book the item on the system.Invoicing on Doves. Net to other undertakers /removals. Book a gravesite or crematorium on request from the Funeral Arranger.

POLICY ADMINISTRATION

Receive premiums and process according to company policy. Manage and control of cash receipt books and daily banking of cash. Investigation of incorrect policy numbers on suspense list – Follow up with client on arrear policies.Accurate data capturing of policies on Policy Net. Compile the Hub’s policy Figures for Area Manager on a weekly basis.

MINIMUM REQUIREMENTS

1. Grade 12/Matric Certificate

2. 1 Year Receptionist / Secretary experience

3. Proficient in all MS Office packages

4. Customer care Experience

5. Financial services experience

COMPETENCIES REQUIRED :

Customer Orientation. Problem solvingIs Resilient and Driven to Achieve Results. Take Initiative and Execute. Take Responsibility and be Accountable

Job Type: Permanent

ABILITY TO COMMUTE /RELOCATE :King William’s Town, Eastern Cape: Reliably commute or planning to relocate before starting work (Preferred)Education: High School (matric) (Required)Experience: Customer service: 1 year (Required)

Application Deadline: 2023/10/31

Expected Start Date: 2023/11/01

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