Dis-Chem Pharmacies Limited ikhangela i Store Assistant Manager, eBerea, eMonti, eMpuma

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Dis-Chem Pharmacies Limited ikhangela i Store Assistant Manager, eBerea, eMonti, eMpuma

JOB DESCRIPTION

Dis-Chem has an opportunity available for a Store Assistant Manager for their Berea Pharmacy – East London store. The purpose will be to assist the store manager with complete operations of the store. Manage employees and be responsible for store targets. Maintain excellent customer service levels within the branch. Manage the movement of stock from receiving to the sales floor. Ensure a high standard of merchandising in accordance with standard operating procedures.

MINIMUM REQUIREMENTS :

Essential:

Grade 12 – Matric or Senior Certificate

2 – 5 years retail experience

1 – 2 years supervisory/management experience

ADVANTAGEOUS :

Qualification in Retail Management

JOB DESCRIPTION :

FINANCIAL MANAGEMENT

Assist with the maintenance within the store

Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc. including all cash held on site

Participate in daily operational and sales activities to achieve customer service and business growth objectives

Oversee pricing and stock control

Ensure the ordering and monitoring of expense related items within the store

CUSTOMER SERVICES

Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures

Resolve customer problems in a timely manner

Address customer and employee satisfaction issues promptly and in person

Develop professional relationships with all customer contacts

Ensure high levels of customer’s satisfaction through excellent service

Ensure that staff follows company policies and procedures as detailed in the standard operating procedures

Ensure that the customer request system is operational and actioned on a daily basis

Ensure the accurate manual processing of points to customer accounts

Report and encourage new loyalty signups continuously

MERCHANDISING

Take personal responsibility to ensure that all sales assistants adhere to Merchandising standards set

Ensure that Promotional stock and displays are planned, implemented and maintained at least 24 hours before promotions break

Adhere to all labelling, pricing and layout standards and ensure that sales assistants adhere to these standards

Approve promotional materials and displays

Maintain outstanding store condition and visual merchandising standards

Plan and implement shop merchandising, layout and the customer traffic flow as to maximize sales, customer satisfaction, appearance and brand image

SALES TARGETS

Ensure promotions are effectively executed

Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

Design effective strategies to maintain inventory levels at all times and manage all work according to store policies and procedures

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability

STOCK AND INVENTORY MANAGEMENT

Total management of store inventory, including but limited to planning, implementation, investigation and reporting on all store inventory counts

Manage and ensure the ordering of stock and maintain correct stock levels

Prepare, coordinate and manage the stock takes

Manage the store shrinkage, stock flow to the floor and consumables expense

Investigate negative GP values in the store and take appropriate actions to identify and rectify controllable errors

Investigate and report on business unit negative stock on hand

Investigate and report on business unit dormant stock

Ensure physical stock in all storage locations balances with the inventory ledger in SAP

Daily management of out-of-stock, to ensure maximum stock on the shelves

CASH OFFICE AND POINT OF SALE OPERATIONS

Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures

Manage tender discrepancies that include value of negatives, value of auto receipts, balancing of returns and value of dormant

Ensure balancing of floats and manage all store float discrepancies

Reconcile daily takings to turnover to ensure it balances

Ensure transaction integrity throughout the branch by effective monitoring, implementation and evaluation of adherence to company internal control procedures

Ensure the accuracy and completeness of branch transactions

Manage cashier service level

Control overtime

Following of cash collections procedures as detailed in the standard operation procedures

Manage price overrides to ensure it is kept to a minimum

Reconcile the physical daily takings to the Unisolve run report

Reconcile the physical tender takings to the physical tenders banked

Declare all variances in your cash up report

Analyse all variances per tender type and per cashier

Include all relevant supporting documentation including but not limited to cash vault and bank deposits; cash collection slips, credit card slips and summary settlements, trade root reports, coupons, vouchers and relevant till slips.

Analyse, interpret and report on all incomplete dockets, price overrides, negative sales, line voids, tender ups, and document voids and points reversal.

Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels

Control and balance the petty cash on a daily basis ensuring all control measures are in place.

Prepare and submit the petty cash summary for submission for reimbursement.

Conduct random checks on cashier floats for balancing on a daily basis

Manage cash on hand

CUSTOMER SERVICE

Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures

Resolve customer problems in a timely manner

Address customer and employee satisfaction issues promptly and in person

Develop professional relationships with all customer contacts

Ensure high levels of customer’s satisfaction through excellent service

Ensure that staff follows company policies and procedures as detailed in the standard operating procedures

Ensure that the customer request system is operational and actioned on a daily basis

Ensure the accurate manual processing of points to customer accounts

Report and encourage new loyalty signups continuously

HUMAN RESOURCES

Manage and facilitate human resource processes, submissions and documentation for the entire business unit in compliance with standard operating procedures

Manage store personnel including guiding and supporting them with training, mentoring and development

Monitoring, evaluating and coaching performance, staffing, scheduling, prioritizing and delegating tasks

Ensure that employees receive planned training and request feedback from employees whom attended training

Take total ownership of the workforce management processes within the business unit including master data management and transactional management

Manage the day-to-day Human Resource administration including but not limited to leave, hours of work and scheduling.

Effectively convey knowledge to your teamManage the disciplinary processes and procedures in store in alignment with the company disciplinary policies and procedures

OPERATIONAL MANAGEMENT

Maintain a safe environment with proper lighting, signage and disability access

Oversee security, fire prevention and other safety systems

Plan and oversee all repair, installation activities and overall building maintenance within the store

Manage and maintain relationships with contractor

Closing Date yi 05 ka December 2023

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