Clicks Group ikhangela i Receptionist, eGqeberha, eMpuma Koloni.
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Clicks Group ikhangela i Receptionist, eGqeberha, eMpuma Koloni.
INJONGO YESIKHUNDLA (ROLE PURPOSE)
Ukulawula indawo yomamkeli-zindwo nokubonelela ngenkxaso yolawulo (administrative support) ukuqinisekisa ukuba iimfuno zabathengi ziyahlangatyezwa ngendlela efanelekileyo, esebenzayo, nesesikweni.
IINJONGO ZESIKHUNDLA (ROLE OBJECTIVES)
UKWAMKELA ABAHLALI (Receiving Clients)
* Wamkele abathengi ngokwe-SOP (Standard Operating Procedure).
* Bulisa abatyeleli ngokufanelekileyo kwaye ubone ukuba bafuna ntoni.
* Gcina irejista yabatyeleli.
* Khokela abatyeleli kumntu ofanelekileyo kwaye ubacele into yokuhlaziya xa kufanelekile.
* Qinisekisa ukuba kukho umntu obambelayo xa ungekho kwidesika yomamkeli-zindwo.
ULAWULO LOMNXEBA (Telephone Management)
* Phendula kwaye uhambise iminxeba engenayo ngokukhawuleza nangobubele.
* Fumana injongo yomnxeba kwaye uwudlulisele kumntu ofanelekileyo.
* Sebenzana nemibuzo kwaye unike ulwazi oluchanekileyo.
* Thatha kwaye udlulise imiyalezo ngokupheleleyo.
ULAWULO LWEMIYALELO (MAIL MANAGEMENT)
* Cwangcisa kwaye uhambise imiyalezo engenayo.
* Lungisa imiyalezo ephumayo yee-courier okanye yokuqoqoshwa.
* Lungiselela ukuhanjiswa kwee-courier.
INKCAZO YOLAWULO (ADMINISTRATION SUPPORT)
* Yenza imisebenzi yolawulo yemihla ngemihla (uku-oda i-stationery, ukuqokelela ulwazi, njl.).
* Gcina izixhobo kwaye ubike ukungasebenzi kakuhle (umz. KABA, Turnstile).
* Bhukisha amagumbi okuhlangana kwaye uthumele iziqinisekiso.
* Ncedisa ngobhaliso lwe-KABA kunye nexesha nokuza kwabaqeshwa be-labour broker/nababoneleli ngeenkonzo.
* Ncedisa ngemisebenzi yolawulo olufunekayo.
IIMFUNO EZINCINANE (MINIMUM REQUIREMENTS)
* IMatric / NQF Level 4.
* Isiqinisekiso se-Contact Centre okanye se-Telephony Etiquette (esifanelekileyo kodwa ayimfuneko).
* Ubuncinane iminyaka eyi-1 yamava enkonzo yabathengi.
* Ubuncinane iminyaka eyi-1 yamava omamkeli-zindwo / i-switchboard.
ULWAZI OLUFUNEKAYO
* Inkxaso ye-Front desk / ulawulo lwe-ofisi.
* Ulwazi lweKhompyutha kunye nesoftware efanelekileyo.
* Imigaqo kunye neendlela zenkonzo yabathengi.
IZAKUBA NOKWENZA EZIFUNEKAYO (COMPETENCIES REQUIRED)
* Izakhono eziSebenzayo zonxibelelwano ngomlomo nangokubhaliweyo.
* Izakhono zeKhompyutha (ukuqhubekeka kwamagama kunye nee-spreadsheet).
* Ulawulo lweXesha.
* Ukusombulula okokuqala (First Call resolution).
Closing Date : 05 October 2025
Faka Isicelo Apha 👇
