Cash Build ikhangela i Store Manager, eQonce, eMpuma Kapa. 

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Cash Build ikhangela i Store Manager, eQonce, eMpuma Kapa. 

DESCRIPTION:

Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.

REQUIREMENTS:

Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience

Must have well developed business acumen

Must be able to work under pressure

Must be computer literate (Basic computer literacy)

Must have strong leadership skills

Must have strong administrative skills

Own transport is preferable with valid drivers licence

Must have own cell phone

Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation

Must have strong Human Resources Management skills

Attention to detail

Strategic Management

Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives

Grow and Protect Market Share

Grow transactions, sales and market share in store as defined in the budget

Achieve sales budgets and growth objectives

Manage and promote the customer loyalty programmes and 3rd party credit

Develop action plans to protect the markets where competitors are entering the markets.

Ensure Store Business plans are implemented and updated when required

Customer Service

Manage the implementation and monitoring of the Customer Service strategy in the store

Ensure an effective Delivery Service is maintained within the store as per company policy

Grow and maintain VIC and charge card client base

Recommend Range improvements to suite the market

Asset Control

Manage and control shrinkage within the Store as per policy

Protect Assets (Cash, Stock and Fixed)

Managing Debtors within the Store

Analyze security requirements and recommend changes in the Store.

Ensure physical security measures in the store are implemented and maintained.

Business Trade Licenses (Countries)

Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable

Human Resource Management

Manage manpower requirements in line with the Company and Division strategy

Ensure Succession Planning & Career pathing is in place within the store

Ensure open communication / relations with the Store Employee Forum and staff.

Ensure training & Development is in place for the store.

Manage Employee Relations within the store

Maintaining Store Standards

Conduct daily floor walks

Ensure implementation of agreed Action Plans (PIP’s) where necessary

Monitor adherence of Company standard compliance in the Store

Ensure maintenance of housekeeping standards

Ensure merchandising policies and standards are adhered to

Ensure ready for business is implemented within the stores

Ensure lighting, store and racking is maintained in good condition

Stock Management

Ensure stock is ordered and received as per policy

Ensure that damage stock is cleared as per policy

Implement Obsolete / deranged stock action plans as per policy

Manage the slow moving stock as per policy

Implement excess stock action plans as per policy

Store Safety (OHSA) Standards

Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:

Ensure all required checklists are completed

Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation

Investigate, report and manage OHSA Incidents

Expense Management

Manage the Store to the Financial Model and benchmarks

Maintenance of expenses in line with budget within the store

Insurance Claims Administration

Report all incidents to the relevant insurer.

Liaison with relevant insurer on the claim particulars and validity of the claim

Submission of documentation to the relevant insurer.

Management of CB Way

Implement and maintain controls and disciplines as per the CB Way

Lead with Vision

Establishes a clear and compelling outcomes for area of responsibility

Develops appropriate action plans in order to achieve established outcomes

Ensures that employees understand their role towards the achievement of the department’s outcomes

Motivates employees to achieve the established outcomes

Proactively identifies and addresses issues and risks within own department that may impede the delivery of the department’s outcomes

Provide Direction

Develops operational plans to enable the achievement of set objectives

Ensures adherence to policies and procedures within area of responsibility

Sets example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and values”

Drive For Results

Constantly looks for and acts on opportunities to improve department performance

Works to exceed goals set by others

Develops stretching goals for self and department, working consistently and tenaciously to meet these

Implements clear control mechanisms to measure results against department performance objectives

Identifies barriers to performance and persists in overcoming them

Assists team members in achieving their goals

Proactively anticipates and acts on trends and evolving needs”

Think Strategically

Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information

Prepares contingency plans for identified problems and situations that might occur

Proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate

Solve Problems

Proactively identifies problems and seeks root cause

Analyses information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems

Develops and implement appropriate action plans breaking complex tasks into manageable parts

Make Decisions

Makes decisions within framework of company policies and within set time lines

Makes decisions giving due consideration to consequences of the decision made in area of responsibility

Implements decisions made in line with agreed processes and policies

Stands by own beliefs and decisions with self confidence

Plan

Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility

Takes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource- availability and the external environment

Empower

Mentors and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to others

Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals

Delegates to individuals at the appropriate level

Manage Performance

Follows through on commitments made and deliver on them to achieve set objectives and targets

Takes accountability for own and or subordinates actions and implements corrective action where required

Defines clear and stretching department goals and standards in line with strategic initiatives and objectives

Implements and manages appropriate control mechanisms to ensure department objectives are achieved

Uses appropriate behavioural skills to resolve operational performance problems

Acts as a role model and motivates others to achieve the highest standards of quality and efficiency

Determines employees’ strengths and weaknesses relative to demonstrated behaviours and job requirements and implement appropriate development plans

Handle Pressure

Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures

Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations

Calms others who are expressing frustration or anger “

Innovate

Generate unique alternatives, options or solutions to problems

Manage Change

Manages planned changes that may be brought about as a result of internal and or external circumstances

Ensures that the department responds to the changing environment and stakeholders needs and expectations”

Influence

Persuades, convinces and influence others towards point of view as leader of the department by being aware of self ,others and context

Displays appropriate, written presentation and oral communication aligned to audience requirements

Projects credibility and confidence even when faced with obstacles

Assert Authority

Gets one’s point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced

Asserts self during interpersonal situations

Maintains and projects confidence, even in adverse circumstances

Makes a positive personal impact that is clear and concise for the audience

Facilitates open, direct two-way communication

Expresses disagreement with peers or more senior colleagues, tactfully and appropriately

Collaborate

Recognises conflict among team members and deal with it effectively

Identifies and improves communication to bring conflict within the team into the open and facilitate resolution

Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding

Communicate

Assesses the needs of audience in order to deliver appropriate message and content

Applies communication strategies to ensure inputs from role players are discussed and acted upon

Actively shares information and ideas, and encourages others to share their views and concerns

Recognises and proactively deal with situations with potential for miscommunication leading to damaged relationships

Closing Date Akuchazwanga (N/A)

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